» Shipping

Shipping


Shipping

When will I receive my order?
To determine the date we'll ship your order, allow 1 to 2 business days for order processing. For example, Fedex Standard Overnight will get your package to you the day after processing is complete.

With Fedex Ground, this is only an estimated time range range, please see the map lower down for your specific shipping estimate.



Please Note: Ground service from coast to coast can typically take 5 or 6 Business days and unfortunately is not a "guaranteed" speed of service (This is UPS and Fedex's rules, not ours.). We typically ship from Philadelphia, but occasionally ship from other locations too.

If you want a "Guaranteed service level" (guaranteed delivery date) at a inexpensive shipping cost, use three day shipping. Three-day Shipping is typically only a couple of dollars more, and does give a "guarantee" of delivery time. 

 

Fedex Ground Shipping Speed





Days are listed as " business days" which are Monday - Friday only.  Shipping companies rules state that weekends do not count toward shipping progress.

Fedex and UPS typically don't move any packages on National Holidays (and offer partial service close those days too.). Those holidays do not count towards "business days" in transit. Please note that we will also experience limited pick-ups from shipping companies on some of the days preceding the end of year holidays (that are not listed in the schedule below).

To see Fedex's Holiday Schedule please go to Fedex Site - Holiday Info (click here) 


 


When I place my order, how long will it take until it ships?
The vast majority of items go out same day as the order. All orders should typically ship (leave our facilities) within two business days of us receiving the order. Weekends and holidays observed by Fedex or UPS do not count as business days. 

We are in the East Coast time zone, so if you place an order after 5:00 pm our time, we won't see it (receive it) until the next morning. So anything placed in the evening after 5:00pm is essentially the same as being received by us at 10:00am the next morning (except that it will be ahead of the other orders in line). Typically we ship everything the day we receive the order. Our last Fedex pick-up of the day is 3:30 pm (East Coast time) so orders received after 3:15 pm will be processed on the following business day. We cannot typically ship on weekends. 

Occasionally we may partial ship from two different locations to get you your product faster. In this instance two partial order packages may arrive at different times. Do not panic, but wait until 24 hours has passed before calling us. Often the second package comes later the same day. 

If you have a very specific date or a need to rush a shipment out the door, please send us an e-mail letting us know about it. We will do our absolute best to expedite your order. We can easily accommodate rush orders that need to be shipped out the same day as long as we know about your special need. We check our e-mail every half hour so we can get back to you on the phone very promptly. 

If nothing is said about a due date we ship items out in the order they are received.

On very very rare occasions we do get backed up (i.e. a customer places a huge order momentarily depleting our stock), and may take longer than two business days to get items out. If this is the case we will do our best to notify you and offer you alternative options.

Also, please do not assume that if you order items a couple of days before Halloween and choose ground shipping that it will get to you on time. Typically we are maxed out during that week and may even go slightly past 48 hours to pack an order later in that week. Please plan ahead, and also use express shipping if you left it to the last minute. Also, sending us lots of e-mails, and calling us all day, asking to bumped to the front of the line won't work that week... You aren't the only one with a Halloween party, we ship thousands of Halloween items during that week.

The same type of common sense goes for leaving things to the last minute at Christmas, please understand that if you leave it late, we do our best and will try to rush it out. We are not quite as swamped at Christmas as during Halloween, but in the last couple of days, we have many packages to get out, and everyone is asking us to rush them out. So choose a rush shipping so you aren't disappointed, since the shippers are moving slower during that time of year.

 


How much does it cost to ship your products?
Pricing for the shipping options is calculated in real-time using your address, shipment weight, and type of shipping you chose. This happens during checkout, and gives you the exact cost rather than an estimate.

You can continue to make changes to shipping up until you are fully checked out (submit your credit card Info). This way you can evaluate your shipping options and costs before paying or being fully committed and finalizing the order. 

PLEASE NOTE: We only charge what the shipping companies charge us to send the merchandise to your location. We do not mark this up!

In this day and age, gasoline prices have risen, and shipping costs have risen too. If you are buying ONLY ONE item, your shipping cost may seem disproportionately high in relationship to the product. This is because Fedex & UPS charge a minimum shipping fee to get the single box to you. We cannot go below that rate. Add several more items and you will see your shipping only go up slightly. This is because adding several more pounds does not increase the costs much at all. 

Some vendors offer "free shipping". We believe in offering lower merchandise prices (check around you will find us hard to beat) instead of burying the cost of shipping in the product price. We feel this is more honest. 

The shippers also charge more to ship to rural areas and even more to deliver to residences. We understand your concerns when it comes to shipping, but we too put $2.50-3.50 gasoline in our cars and have to drive to the stores to purchase items. We think that if you take into account the time you would have spent shopping, the cost of the gasoline, and wear and tear on you and your vehicle, you will actually save money by buying online and having products shipped to you.



What Shipping Options do you offer?
Continental USA:

Fedex or UPS Ground: Reliable, economical 1-5 day delivery.
FedEx Express Saver or UPS 3 day Select: Afternoon delivery, third business day
FedEx or UPS 2 Day Air: Afternoon delivery, second business day
FedEx or UPS Standard Overnight: Afternoon delivery, next business day

We do not use US Postal Mail to ship.  Our post office is 12 blocks away, has no parking, and typically takes 20 minutes to drop off a package.  We can't carry all the hundreds of packages we ship every day down there.  We also find that mail will get lost and we have no guarantees if that happens.

Please note that we may use UPS or Fedex equivalent services if it better meets the customer's needs. For example; You may select Fedex Overnight at the checkout, but we find that UPS Next Day has a better more reliable (and just as fast or faster) service to your area.

You are paying for the speed of the shipment, not the specific carrier. We may also upgrade your shipment to a faster service if we incurred a significant delay in getting the product out the door.


You have a wide range of options available to you when you check-out. You can continue to make changes to shipping all the way up until you are fully checked out (submit your credit card Info). This way you can see the shipping prices before you finalize the order.

 

Can I track my order on it's way to me?
Yes, you can. Please ensure that you input your correct e-mail address when checking out. This way the FedEx online shipping system can notify you by e-mail when we ship your order. This way you receive an e-mail message from Fedex giving you detailed tracking info.

This system gives you real time information on your shipment. Please note this e-mail is not sent to you until several couple of hours after the package leaves our facility (that evening). 

In addition, if you create a username within our system you can log back in and further track your package and reprint invoices and simplify other tasks.


You will also receive several e-mails from us throughout the order process. you will receive one confirming your order. At that point your order will be listed as "processed". When your order ships out from our facilities, another e-mail is generated listing the order as "completed". This e-mail will include a link to the shipping tracking number.

Please bear in mind that often this number is only just assigned by us, and your product has not even been picked up by the Fedex truck yet. So if you try and track it right away in the first hour or two, it may read "not yet received by Fedex" or something along those lines. Give it an hour and once Fedex picks the 

package up and the Fedex computer updates, it swill show up in their system.



Can you ship to APO and Armed Forces Boxes?
As a US manufacturer and a US company, we want to support our troops wherever they are stationed.

Due to the fact that our 
our online system tends not to always compute shipping properly for APO shipments (since they are often complex), we will manually process an APO / military box order if you first contact us via the e-mail link at the bottom of every page.

We will then need to talk to you on the phone, and will in-turn walk the box down to the post office for you. We will need to emphasize that all delays and lost package issues are beyond our control (they are!) when using this type of service.

 

Can you ship to my PO box?
Since we use Fedex and UPS, we cannot ship to US PO boxes.  Neither Fedex nor UPS will deliver to a post office.  Please provide a physical address for shipping.


Do you ship internationally?
We ship to the Continental US only.

We will NOT ship to any countries other than the USA. 

Problems with other International orders in the past (unpaid import taxes, lost shipments, fraud, or delays) caused us to discontinue this service. 

We will automatically cancel ALL orders coming from other countries.

Please do not ask us for an exception to this rule. the only way we would consider it is if were buying thousands of dollars in merchandise, and were able to wire us money.