- Santa Suits
- Santa Footwear
- Beards and Wigs
- Santa Accessories
- Santa Separates
- Mrs. Claus and Elves
- Make-up & Adhesive
- Toys and Giveaways
When do I have to order by to get things for Christmas (arrive by 12/20) for US destinations?
Using ground shipping, you need to order by Noon (EST) on December 15th on the east coast, or December 13th on the west coast.
Using 3 day shipping, you need to order by Noon (EST) on December 15th.
Using 2 day shipping, you need to order by Noon (EST) on December 16th.
Using next day shipping, you need to order by Noon (EST) on December 17th.
When will I receive my order?
To determine the date we'll ship your order, allow 1 to 2 business days for order processing. For example, Fedex Standard Overnight will get your package to you the day after processing is complete.
With Ground shipping, this is only an estimated time range range, please see the map lower down for your specific shipping estimate.
Please Note: Ground service from coast to coast can typically take 5 or 6 Business days and unfortunately is not a "guaranteed" speed of service (This is UPS and Fedex's rules, not ours.). We typically ship from Philadelphia.
If you want a "Guaranteed service level" (guaranteed delivery date) at a inexpensive shipping cost, use three day shipping. Three-day Shipping is typically only a couple of dollars more than Ground, and does give a "guaranteed" delivery timeline.
Fedex Ground Shipping Speed
Days are listed as " business days" which are Monday - Friday only. Shipping companies rules state that weekends do not count toward shipping progress.
Fedex and UPS typically don't move any packages on National Holidays (and offer partial service close those days too.). Those holidays do not count towards "business days" in transit. Please note that we will also experience limited pick-ups from shipping companies on some of the days preceding the end of year holidays (that are not listed in the schedule below).
To see Fedex's Holiday Schedule please go to Fedex Site - Holiday Info (click here) and Last days to ship (click here)
PLEASE NOTE: Due to the current global pandemic, shipping companies are experiencing increased demand at the same time as decreased capacity. We at Planetsanta are still shipping orders on-time, however you may want to order early in order to avoid the Thanskgiving through Christmas shipping rush. Please refer to COVID-19 updates posted on FedEx.com for up to date information.
When I place my order, how long will it take until it ships?
The vast majority of items go out same day as the order. All orders should typically ship (leave our facilities) within two business days of us receiving the order. Weekends and holidays observed by Fedex or UPS do not count as business days.
Our last Fedex pick-up of the day is 3:30 pm (East Coast time) so orders received after 3:15 pm will be processed on the following business day. We cannot typically ship on weekends.
We are in the East Coast time zone, so if you place an order after 5:00 pm our time, we won't see it (receive it) until the next morning. So anything placed in the evening after 5:00pm is essentially the same as being received by us at 10:00am the next morning (except that it will be ahead of the other orders in line).
If you have a very specific date or a need to rush a shipment out the door, please call us, or send an e-mail letting us know about it. We will do our absolute best to expedite your order.
If nothing is said about a due date we ship items out in the order they are received.
Occasionally we may partial ship from two different locations to get you your order faster. In this instance two partial order packages may arrive at different times. Do not panic, but wait until 24 hours has passed before calling us. Often the second package comes later the same day.
On very very rare occasions we do get backed up (i.e. a customer places a huge order momentarily depleting our stock), and may take longer than two business days to get items out. If this is the case we will do our best to notify you and offer you alternative options.
Also, please do not assume that if you order items a couple of days before Christmas and choose ground shipping that it will get to you on time.
If you leave it late to order, we will do our best and try to rush it out. In the last couple of days of the season, we have many last-minute order packages to ship and everyone is asking us to rush them out. Choose an express shipping method so you aren't disappointed, since the shipping carriers (UPS, Fedex) are moving slower and making more mistakes during that time of year.
How much does it cost to ship your products?
Pricing for the shipping options is calculated in real-time using your address, shipment weight, and type of shipping you chose. This happens during checkout, and gives you the exact cost rather than an estimate.
You can continue to make changes to shipping up until you are fully checked out (until you submit your credit card Info). This way you can evaluate your shipping options and costs before paying or being fully committed and finalizing the order.
Fair pricing policy: We only charge what the shipping companies charge us to send the merchandise to your location. We do not mark this up!
The shippers charge more to ship to rural areas and even more to deliver to residences, so if you have an alternate shipping address, keep this in mind.
What Shipping Options do you offer?
Fedex or UPS Ground: Reliable, economical 1-5 day delivery.
FedEx Express Saver or UPS 3 day Select: Afternoon delivery, third business day
FedEx or UPS 2 Day Air: Afternoon delivery, second business day
FedEx or UPS Standard Overnight: Afternoon delivery, next business day
Please note that we may use UPS, USPS, or Fedex equivalent services if it better meets the customer's needs. For example; You may select Fedex Express Saver (3 day service) at the checkout, but we may determine that USPS Express Mail has better (and just as fast or faster) service to your area.
You have a wide range of options available to you when you check-out. You can continue to make changes to shipping all the way up until you are fully checked out (until you submit your credit card Info). This way you can see the shipping prices before you finalize the order.
Can I track my order on it's way to me?
Yes, you can. Please ensure that you input your correct e-mail address when checking out. This way the FedEx online shipping system can notify you by e-mail when we ship your order. This way you receive an e-mail message from Fedex giving you detailed tracking info.
This system gives you real time information on your shipment. Please note this e-mail is not sent to you until a couple of hours after the package leaves our facility (that evening).
In addition, if you create a username within our system you can log back in and further track your package and reprint invoices and simplify other tasks.
You will also receive two e-mails from us during the order process.
- You will receive one confirming receipt of your order. At that point your order will be listed as "processing".
- When your order ships out from our facilities, another e-mail is generated listing the order as "shipped". This e-mail will include a link to the tracking number.
Please bear in mind that often this number is only just assigned by us, and your product has not even been picked up by the Fedex truck yet. So if you try and track it right away in the first hour or two, it may read "not yet received by Fedex" or something along those lines. Give it an hour and once Fedex picks the package up and the Fedex computer updates, it will show up in their system.
Can you ship to APO and Armed Forces Boxes?
As a US manufacturer and a US company, we want to support our troops wherever they are stationed.
Due to the fact that our our online system sometimes has trouble computing shipping properly for APO shipments, we will manually process an APO / military box order for you In this case, call us at 215-399-0075 or email (link below) us what you want as well as your address. We then have several secure options for payment.
Do you ship internationally?
We only ship within the continental US.
The only time we ship outside of the US, is if the order is over $750, and we process the order manually in order to properly calculate shipping. In this instance, contact us using the "Contact the elves" link below.