Shipping
When will I receive my order?
How fast the package travels to you depends on the shipping speed you choose and where you are. We typically ship from Philadelphia.
Most orders go out same day. Occasionally it can take up to two business days to ship your order. Weekends and holidays do not count as business days.
Our last UPS pick-up of the day is 3:00 pm (Eastern time). All orders received after 2:30 pm will be processed the following business day. We don't ship on weekends.
UPS only counts "business days" (Monday - Friday) when it comes to shipping time and services.
UPS doesn't move packages on National Holidays. Those holidays are not considered "business days".
We sometimes ship from different warehouses to get you your order faster. These packages may arrive at different times.
What Shipping Options do you offer?
- UPS Ground: Depending on destination, 1-5 day delivery.
- UPS 3 Day Select: Delivery third business day
- UPS 2 Day Air: Delivery second business day
- UPS Next Day Air: Delivery next business day
We may use UPS, Fedex, or USPS equivalent speed services if it better serves the speed and destination.
Ground Shipping Time
We typically ship from Philadelphia
Christmas 2023
When do I have to order by to get things for Christmas for US destinations?
Using ground shipping, you need to order by Noon (EST) on December 18th on the east coast, or December 14th on the west coast.
Using 3 day shipping, you need to order by Noon (EST) on December 18th.
Using 2 day shipping, you need to order by Noon (EST) on December 19th.
Using next day shipping, you need to order by Noon (EST) on December 20th.
Ground estimates are based on you being 5 business / shipping days from Philadelphia via ground shipping - this is typically the slowest a package can travel from coast to coast via ground service.
Can I get a shipping price before I order?
Pricing for the shipping options is calculated using your address, shipment weight, and shipping speed.
You can get a shipping price at the shopping cart by inputting your zip code. You can also see your shipping and pricing options at checkout before the order is finalized.
Can I track my order on it's way to me?
Yes, you can. Please ensure you enter your correct e-mail address when checking out so our shipping system can e-mail you your order and tracking information.
The tracking number and e-mail are generated once we print the label. This tracking number may not work until later, after it moves through the UPS system.
Why did shipping costs increase in 2023?
All of the shipping companies substantially increased their pricing to everyone in 2022. We are not happy about this. Anyone who ships a package can see this troubling trend.
All shipping companies are tacking on new fees that did not exist in the past. They have extra charges for "gas pricing", "local delivery", "residential delivery", "dimensional package", "large packages", "package tracking requests", "handling", "address corrections", "address redirection", "delivery areas", "rural areas", "delivery re-attempts", "out of delivery area", "metro area deliveries", "re-weighing charge", and so many more. Some of these charges don't even make sense and we don't know if they will be applied and charged to us until after the package is delivered.
We do not make any money on shipping costs. We actually lose money on shipping costs
Do you ship internationally?
Sorry, we only ship within the continental US.
If you want to shop on our store and you are outside the US or do not have a US based credit card, you may want to use a service that forwards packages to foreign countries.
Click on the links below to connect with those types of companies. Note: We take no responsibility for the actions of these companies, we are simply listing them as a convenience. You can also search for other companies yourself.
Shipitto International purchasing assistance and forwarding
Stackry - Shopping service and package forwarder
Planet Express Package forwarding (no relation to us)