Terms & Conditions

(For Frequently Asked Questions, click here) 

Terms & Conditions

Orders are typically processed within 48 business hours. Occasionally we will get a rush on an item and may experience delays. If this becomes the case we will do our best to contact the customer as soon as possible and offer them various alternatives. For more details on shipping and delivery times, see our Shipping Information page - To see that page follow shipping link at bottom of every page or click here .

We ship via UPS, UPS Express, Fedex Express, Fedex Ground, and USPS Express Mail.  We do not guarantee which shipping company we will use, only the speed of the shipment.  The speed of the shipment (i.e. 2 day) does not include packing and pulling time which is processing time additional to the shipping time paid for.

Estimates of shipping and fulfillment times can be found Shipping page.  These estimates are only "approximate" shipping times for ground service, so if your order is time-sensitive, use a faster service.  Since we cannot control what the shipping companies do, we cannot take responsibility for delays caused by shipping companies.
 
We may ship our products from multiple locations if products run out of stock at one warehouse. This will generate two packages being shipped to the customer at no additional cost. These packages may not arrive at the same time.

Planetsanta is not responsible for delays caused by the customer entering incorrect addresses or other relevant data. We do not retype your name, address or e-mail (for tracking confirmation).  Our shipping system inputs your information exactly as you typed it into the order.  

Please contact us regarding shipping timelines if you have a specific deadline.  Ordering late or choosing a shipping speed that is too slow for your product to arrive for an event is not a valid reason for cancellation or return.  We advise you to consult the UPS and Fedex shipping speed information on their sites, and if needed call us for shipping and delivery advice.

We use major brand shipping companies to ensure reliable delivery.  While we trust our shippers to deliver properly, all shippers make mistakes from time to time. We cannot be held responsible for things such as the blizzard of the century hitting your town and all flights being canceled (stopping all shippers from delivering), or other conditions that prevent shippers delivering.  In situations where different shipping companies serve the delivery better, we may substitute another shipper with the same speed service. 

Planetsanta sells it's products FOB shipping point, so you agree that refusing or neglecting to receive a shipment does not constitute a failure on our part.  Refusing or not accepting delivery will result in a charge to the customer for the additional costs incurred by this action.  Shipping companies typically charge for both directions of shipping (to customer and back to us) plus several incidental fees.  Planetsanta will charge the customer for these additional costs.  

Due to the seasonal nature of costumes, Santa Claus products, and related items, all sales are final. 

If a product is defective or needs to be changed for size, we may allow an exchange or refund at our discretion.  For an exchange or return to be considered, we must be contacted within 3 days of delivery.  If an exchange or return is approved by us, the product must arrive at Planetsanta within 7 days of contacting us.  Returning the package on time will avoid additional fees.  

Returns or exchanges that are not pre-authorized (contacting us via 833-BESANTA and being issued an authorized RMA#) will be refused, returned to sender, and no refunds or credits will be issued. 

With regards to pricing, Planetsanta reserves the right to change prices for products displayed on Planetsanta and it's affiliated sites at any time, and to correct pricing errors that may inadvertently occur.  We are not responsible for typos, and will not honor prices on items that were wrongly posted.

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Planetsanta’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Planetsanta reserves the right at any time after receiving your order to accept or decline your order for any reason. If Planetsanta cancels an order after you have already been billed, Planetsanta will refund the billed amount.