Frequently Asked Questions

Want to know the moment a product is back in stock?

You can sign up for our reminder service.  Go to the product page and select the size / option you want.  If the item is out of stock, there will be a button labeled "Let me know when this item is back in stock". Click that button and a window pops up.  Input your email then click the button, and you will receive a message with a link to the product the moment the item is back in stock.


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Are you open and shipping for the Christmas 2022 season?

Yes we are. We are open for business year round.

Christmas 2022

When do I have to order by to get things for Christmas (arrive by 12/21/22) for US destinations? 

Using ground shipping, you need to order by Noon (EST) on December 16th on the east coast, or December 13th on the west coast. 

Using 3 day shipping, you need to order by Noon (EST) on December 16th.  

Using 2 day shipping, you need to order by Noon (EST) on December 19th.  

Using next day shipping, you need to order by Noon (EST) on December 20th. 

Ground estimates are based on you being 5 business / shipping days from Philadelphia via ground shipping - this is typically the slowest a package can travel from coast to coast via ground service.


Click here for shipping information such as speed and pricing.


Changing your order.

Need to add or change something on your order?

Please call us (not e-mail) as quickly as possible in order to catch the order before it ships. Call us at 833-BESANTA (833-237-2682) and we would be happy to assist you.

Guarantees / Exchanges

Do you accept returns or exchanges if the outfit does not fit me?

Yes we can offer exchanges if there is a sizing problem. We emphasize that you should measure yourself properly (Height, weight, chest, belly, waist, and inseam using a tape measure) then call us at 833-BESANTA for sizing help before you purchase. Our products run true to actual tape measures!  We want to provide you with an outfit that you love, and that fits properly.  

We cannot accept exchanges on items that would pose a sanitary issue such as hats, socks, wigs, and other similar items.

Do you guarantee your products?

Yes, we do guarantee our products to be free from any and all manufacturing defects. If in the very rare chance there is something wrong with a product, please contact us right away.  We want to make sure you are happy and to address any issues. We want our customers to feel great about our products.

Payment Options

How can I pay for my order on your site? 

You can pay for your order in the following ways:

  • Credit card:  Amex, Master Card, Visa, Discover.
  • Paypal.
  • Apple Pay.
  • Paypal Credit.  Buy Now, Pay Over Time. (Interest free for 6 months).

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Simply choose your payment method during checkout.

Your credit card information is safe because we use a PA-DSS v3.2 Validated solution that encrypts your card information and does not store it on our system at all.  Only encrypted cardholder data (RSA 2048 and AES 256) is transferred, not your card number. We never even see your card information.

We use one of the largest payments processors in the world to ensure your information is safe.  This company processes over half the financial transactions on the internet.

Partial Shipment

Why did I only get part of my order in the box?

Occasionally some of our products are shipped from multiple warehouse locations.  Rarely, we are waiting while our inventory order is coming in from our supplier.  We do not charge you more for shipping even though we ship multiple boxes.  Typically the other part of the order arrives within 24 hours of the first one.  If there will be a longer delay, we will contact you immediately.
 

Drop shipping

I ordered something from you, why does the return address list another company?

A small selection of our products are made for us, and on rare occasions are drop-shipped direct from the manufacturer. We only do this if we run low on product and it is faster to have our supplier ship directly to you. These manufacturers and factories do not work with the public.  If you have a problem or question, we will help you, not the manufacturer.


Inventory

Are the products on the site in stock?

Yes, they are. If we run low on stock, we pull the product off the site temporarily before we run out of that item. We have a sophisticated "real-time" inventory system. If you see it on the site, it is ready to ship.  If you would like to be notified when an item comes back into stock, simply click "Let me know when this item is back in stock" button found below the "This item is out of stock" message.

Please read product descriptions.  Occasionally an item is a "special order", and is made from scratch.  The timelines for them are described on the individual product pages.

Packaging

What do your boxes look like and what does it say on the outside?

Please note all of our packaging has our name on the box. If you need us to do something further such as attach no label at all or ship in a plain box without our logo, please add that information into the "comment section" in your order. We use boxes with our logo, plain brown boxes with our labels own them, Fedex boxes, Fedex packing envelopes and padded packs to ship.

Quality

How do I understand your quality level?

We have been in business for a very long time. We did not start making costumes yesterday. We produce costumes for film, stage and TV. We only started selling costumes over the internet in 1997. We have a great reputation for making top quality costumes. Our costumes, mascots and Santa suits are worn in parades, Film, Malls, Photography studios, and in Commercials. We make costumes for top amusement parks around the country.  Items labeled deluxe quality can be counted on to be professional quality merchandise, the same merchandise we provide to professional productions.

Do your products look like the products in the pictures?

Yes they do. Pictures are of the exact product on a model. Our products are top quality and are not "Photoshop enhanced" to look better or different. We never substitute a different item unless we contact you first, and you approve it. We take most of the pictures ourselves and do NOT use professional photographers or other trickery to make the products look better than they are. Photo tricks would only lead to disappointed customers... something we would not want. We believe in old fashioned quality speaking for itself.

Our Difference

What makes your store different from some of the others on the internet?

We only select and sell high quality products on this site. We fully evaluate and test the products before putting them on the site. We have sold most of the products on the site in our retail store for years. Our reputation is very important to us, so we only sell carefully selected items. You will not see novelty junk costumes for sale here.

We are real designers and manufacturers. You are not dealing with a person running a "virtual store" out of their basement or someone who is simply fulfilling orders for another company (and marking the product up). We are Dun & Bradstreet listed, BBB A+ rated, and are well respected in the entertainment and advertising industries. We are not interested in a quick buck, we are interested in customers for life.

We will be in business tomorrow, and will continue to service our growing customer base. We have a real "brick and mortar" location that is a large city block long.

Local Pick-up

Where is your retail store, and can I stop in to pick up a product? 

We do not allow customers to visit our warehouse and pick up products. We are not set up for retail sales.  We only sell our products via this web site and ship our products directly to you.  If you really want to visit a retail shop in the Philadelphia area, contact us and we can refer you to someone who may have our products in stock.


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